FAQs

ALL SALES ARE FINAL!! execption! If your order arrives packaged incorrectly email us at info@3kidzkoture.com

How do I change or cancel my order?

Once an order is processed we cannot cancel or change.

USPS has not delivered my package, when will I receive my order?

If your package is delayed or held by USPS please contact your local post office to find out more information on your package. 3kidzkoture is not responsible for any delays, lost or stolen packages. It is the customers responsibility to file a claim with USPS. 

Do you allow local pickups?

3kidzkoture does not allow local pickups all orders must be placed through website!! No exceptions!!

How long does it take for my order to be shipped?

Orders placed Monday-Friday (excluding major holidays) will process within 24-48 business hours and orders placed during the weekend will process within the next business day.

PLEASE NOTE: If we’re experiencing high volume of orders, it can take up to 72hours before your order is processed.